Once your account is created, you will receive a 9-digit number and password.

Once you have connected the digital box and checked the points above: Visit Shaw’s activation website and select “Get Started.” Confirm that the box has the connections and additional equipment listed in the image below and Continue to step 2. When you make a call, your 10-digit registered wireline number will be displayed on the other person's caller ID screen.

I miss the original one.. the HD guide looks nice but's super sluggish. Read more on this topic or keep the conversation going by answering a question or starting a discussion of your own. The No IP message usually indicates that there is a signal problem. The No IP message usually indicates that there is a signal problem. The problem lies in the cable outlet in the wall itself. Something went wrong and we couldn't check your service area. Your Shaw digital box is not properly connected to the TV. I'm sure there are alot of angry customers out there right now having to deal with the zero compentency of the huge company!! Lo & behold once I reconnected to the TV to its modem it mysteriously came up! All that seems to matter is the bottom dollar as not so much about customer satisfaction. After I checked my troubleshooting logs I realized I did all the methods you mentioned.

Step1: Press Volume Down wait for 3 seconds and at the same time press Power Button so you have to make sure you have press both. I am sorry for the trouble. Press question mark to learn the rest of the keyboard shortcuts, https://help.teksavvy.com/hc/en-us/articles/200314600-How-To-Clear-MAC-Lock, https://help.teksavvy.com/hc/en-us/articles/200315170-Approved-Cable-Modems-Shaw-Network-AB-BC-MB-SK-and-ON-. International and directory assistance calls will be charged at regular rates and will appear on your Shaw phone bill. All calls are strictly confidential.

By now, Shaw should have either shipped a different cable-box to you, after guessing that yours is faulty.

Look for Closed Captioning/Picture … While we don't offer {unavailableProductNames} in your area, you can still take advantage of so many other Shaw services.

Again, zero help!! Your IP Relay call can be routed to either an English or French IP Relay operator by selecting “English” or “French” before pressing the call button. In your TV menu, go to Language/Accessibility option. So same situation (Router and modem reboot), same problem (cannot receive an IP address after reboot), and same struggling. Download for free on the App Store or Google Play. Anyway to get a new ip address from Shaw, without requiring a reset of the cable modem (Motorola Surfboard SB5102)? Please try again or contact Support.

https://help.teksavvy.com/hc/en-us/articles/200314600-How-To-Clear-MAC-Lock. I had the outlet downstairs repaired in February after similar issues.

can someone check the signal this is how it was solved last time. The voice caller's number will be displayed to you and you have the option to accept or ignore the incoming call. Self-installation requires the digital box to already be attached to your account. All you need to use Shaw IP Relay is a PC with an Internet connection.

Units purchased directly from Shaw will have been added to your account. no IP. i have done the reboot 4 times so frustrating. Be sure to tell the Shaw IP Relay operator the following information: You will be notified by e-mail of your registration status within 24 to 48 hours. Follow these instructions to activate your Shaw cable box. To make changes or updates on your account profile, simply log in to the Shaw IP Relay page. it is obvious tech support chat and phone are NOT being told how to re-connect the box with the signal. Home network topology wasn't changed: pfsense router-----Huawei MT130U-----cable. I made it on the fourth attempt, everything is back working. Welcome back to Shaw. I believe most will default to around midnight. Do you know if the outlet is active? You must be logged onto Shaw IP Relay in order to receive an incoming call. If your digital box displays NO IP then skip to the Reset Digital Box section. Thanks - due to your comment I didnot accept chat's respo... One Moment Please Error (Ref Code: s0a00). If you have no signal on your TV screen, you may have a power issue.

If this is true then my network outage will continue until the next day.
The 9-digit number is a unique Shaw IP Relay personal phone number, just like the ones used on standard phone lines. You must keep your location (address) information up-to-date in your account profile to ensure that emergency calls connect to the most appropriate 911 operator. To make changes or updates on your account profile, simply log in to the Shaw IP Relay page.

IP Relay is available in English and French. he said he had 3 calls on the same issue and did the same thing, calling tech support to connect the box! he reported that the NO IP issue resides with shaw. -- I have been trying now for 5-6 weeks to set up my new... Hi everyone. What can I I miss the original one.. the HD guide looks nice but's super sluggish. Where it does get an IP but does not pass it anywhere. The operator would complete the call to emergency services and provide them with your information. It seems that this is a common issue with the Shaw cable boxes so my question is why hasn't someone from the Shaw tech department bring this issue to the manufacturer of these boxes to rectify the situation. @Leaper Typically the NoIP message on the front of your cable box would indicate that it's not receiving a signal from the cable outlet, similar to the error mentioned on this page, the same steps there would be relevant to the behaviour that you are seeing. Go ahead and discover everything Shaw can offer you. How to clear this is fairly easy. My internet is working fine so I don’t know what to do now.

Each number is unique. We do provide services in your area. Your Shaw digital box is turned off. So I shut down my network and waiting for Epcor to fix it. Last night we had a power outage in our neighbourhood, the outage time is fairly long (10+ hours) that my UPS battery drained. @burrrr -- I have been trying now for 5-6 weeks to set up my new cable box. You can find the approved list here : https://help.teksavvy.com/hc/en-us/articles/200315170-Approved-Cable-Modems-Shaw-Network-AB-BC-MB-SK-and-ON-. If you purchased your digital box from a third party retailer, you will need to call in to get the equipment added to your account. We do provide services in your area. the box just started rebooting it self, now i have no ip on one of the boxes. This can be due to an outage in the area, or could be something as simple as loose cables. A Shaw IP Relay operator will connect an IP Relay caller to a voice party.

A Shaw IP Relay operator will connect an IP Relay caller to a voice party. Step2: you will see the Factory Reset Interface on the Screen, if you didn`t make the Factory Reset Interface, you will see a Androied Person in the middle of the screen so NOW you just Press Volume UP then will directly going to the Factory Reset Interface. IP to Voice calls within North America are free of charge to the IP caller. Why and how do I fix it. Tried resetting several times. the one on the main floor always has the issue, had this happen before. Find the CC button on your TV remote (not your Shaw Direct remote). New comments cannot be posted and votes cannot be cast. Thanks for giving me a support comment to fall back on. What type of calls can I make? we have two. All you need to use Shaw IP Relay is a PC with an Internet connection. You should do this so that if/when you are in need of help, emergency services personnel are dispatched to the correct address to render aid. What you need to make Shaw IP Relay calls from a PC: The Shaw IP Relay app is now live. The steps listed on One Moment Please Error (Ref Code: s0a00) can often help with this issue, but if that doesn't fix it, your best bet is to get in touch with technical support directly for further assistance. ©2020 Shaw Communications. Emergency services cannot be dispatched to post office box addresses. The IP Relay operator will connect to your IP number. Item has been added to your cart. Typically the NoIP message on the front of your cable box... Error Message - I get a "no ip" messqge on my cable box. Your modem is also an older model and it may be getting to the end of its life. Be sure to clearly describe your emergency and any other identifying information at the beginning of the call. I did just what the last respondent advised & the internet router worked fine @ the TV location. ), Internet browser (Microsoft Internet Explorer 7 or 8, Apple Safari 4 or greater, Mozilla Firefox 3.5 or greater, Google Chrome), Two line HCO (hearing carry over) to Voice, Local, long-distance and international calls, Your current street address (where are you? I have had numerous conversation's with Shaw Technical and have done everything they have asked even sent me 2 new( rebuilt) boxes. This is usually caused by a setting enabled on your TV, like: The black box is intended to contain closed captioning text, which can appear blank on certain channels. if you need the box number let me know. Error Message - I get a "no ip" messqge on my cable box. same issue. Learn how to troubleshoot TV issues, including fixing when a black box is appearing on the screen and is preventing you from viewing the program or on-screen guide. Thank you Shaw for taking my money month after month for doing nothing but sending us a signal!! And also, I'm paying for a certain amount of WiFi speed/month and all I am getting is a small fraction of it. Let's make sure we offer services in your area. This can be due to an outage in the area, or could be something as simple as loose cables. Was the box recently moved from another account, or left unplugged for a … @Leaper Typically the NoIP message on the front of your cable box would indicate that it's not receiving a signal from the cable outlet, similar to the error mentioned on this page, the same steps there would be relevant to the behaviour that you are seeing. The black box is intended to contain closed captioning text, which can appear blank on certain channels.

App Store link: https://itunes.apple.com/ca/app/shaw-ip-relay/id1411486003?mt=8Google Play link: https://play.google.com/store/apps/details?id=com.iprelay&hl=en. Solved: I have some Formula 1 to watch in less than an hour, and my HD box is stuck saying "no IP". ©2020 Shaw Communications.

Keep getting a "no IP" message. Yes, but we urge you to call 911 using your TTY (if available) for emergency calls to avoid possible life-threatening delay. You will be taken to the Shaw IP Relay service page and you can begin making calls. How to activate your HD digital box online. The power came back this morning, then I booted all my gears up, but then I faced the same problem again: I cannot get an IP address from Shaw, my router only received a default gateway address. The steps listed on One Moment Please Error (Ref Code: s0a00)  can often help with this issue, but if that doesn't fix it, your best bet is to get in touch with technical support directly for further assistance. If you intend to resolve this issue, then you will simply need to move the cable to the ‘TELCO’ jack from the Ethernet connection. © 2020 Shaw Satellite G.P., All Rights Reserved. You will be connected to the next available Shaw IP Relay operator.
Home network topology wasn't changed: pfsense router-----Huawei MT130U-----cable. The Shaw IP Relay operator will verify your location even if you have a registered wireline phone number on file.

Thanks - due to your comment I didnot accept chat's response that there was no signal so nothing they could do. So same situation (Router and modem reboot), same problem (cannot receive an IP address after reboot), and same struggling. There are two easy ways to remove this box: Option 1: Find the CC button on your TV remote (not your Shaw Direct remote) Keep pressing it until CC is turned off.


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