When I get home today I intend on trying to change the channel to 11 as referenced by someone else. Vous aurez besoin de cette information pour configurer votre service Internet, obtenir du soutien technique ou poser des questions générales. You need ot fix the channel to the one with the fewest access points. I have Internet 75 service. I'm not recommending (i.e. Do you now have two different SSID's, one for 2.4 GHz and another for 5 GHz? So I just got internet 50 hooked up in my new apartment and my WiFi (5 ghz) is cutting out like mad.

Usually it's around 13Mbps on 25Mbps service.Later on it will be 25-29 Mbps.Then I get dropped for no reason... Could be channel congestion.

Ive called customer support and they just told me to hold down the reset botton or the pull he plug on the back of the modem.

@RioganA hardware reset is the same as a factory reset. What are they? If the internet light is going red, that usually indicates a problem on the connection between the modem and Telus. Thanks @xray Please pardon my ignorance. I tried but I just missed their business hours for customer support. @DavidR8 The number of SSID's is just part of the equation. I had the exact same issue with T3200M as well same phone Galaxy S6 tried every troubleshooting I could think of except wiping phone several other 5G devices in our condo have no issues staying connected whatsoever. Please help ASAP I’m a university student and I have homework Been on hold and starting to memorize the hold music. If it doesn't give you the information you need, The internet light turns red while the wifi light stays green. I use an opensource WiFiAnalyzer on my phone. You might have a lot of noisy wifi neighbours or something. I’ve tried multiple Ethernet cables and that doesn’t seem to help either. Then you just get the strongest connection in the moment. The T3200 wifi seems to be problematic in houses. Reply. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Printer Friendly Page ; All forum topics; Previous Topic; Next Topic; This thread's discussion is locked. I'm pretty sure that using the power button on the back is the same as unplugging it and plugging it back in. Here is what I see with the Channels Summary Mode display screen. Repeatedly through the day our devices, laptops, phones etc just drop the connection and reconnect. I'm having a very similar problem with mine as well, I upgraded two days ago and wifi had been garbage, I use and dlink router and nothing. Just FYI.

On wifi, if I'm a few feet from the modem sitting just below it on my stairs, I get about around 135 down and 150 up. I tried unplugging it then waiting 10sec then plugging it back in but apparently that isn't the same as the button on the back, so as a first step, try using that instead of the old unplugging method. I had a similar issue with my Samsung phone always disconnecting. This will change base on location so running an analyzer from a desktop has limited usefullness. Thanks for the info. Renseignements pour l’Internet sans fil de TELUS Entrez les informations de votre réseau sans fil dans les espaces ci-dessous et conservez cette brochure pour consultation ultérieure.

No, the Channel is different than the 5G or 2.4G Frequency. Hello. I have over 40 devices on my network. Keep in mind you will need to redo all your wireless settings as they've been reverted to default. My Telus t3200m won’t connect to the internet and the internet light stays solid orange after trying to connect. Check your device WiFi status for the download and upload link speeds. They should be able to see it losing the connection and troubleshoot from there. Maybe that’s your issue? Enabling Band Steering on the T3200M resolved that problem. Let me know if you got it resolved, I have a tech coming this Monday for the 2nd time. Thanks. Well, once discovered, that was an easy fix! I'm on Internet 150 and when on cat5e ethernet cable I get more than 160 up and down. I turn the laptop around and put it 3 feet closer I get 104 down  and 81 up.



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