Via our phone line using self-serve options: Press 1 for Shaw Direct Satellite Services. Generally, these batteries have a life-span of 5-8 years.

Press 1 to confirm. Troubleshooting tips for intermittent satellite signal It should bring you to the System Status. Use these tips to troubleshoot authorization issues with your satellite receiver. Press 1 to select "Product and technical support/Activate a receiver.". On your Shaw Direct remote, press the buttons OPTIONS-4-7. Sign in using your Shaw ID and password. Wait up to 10 minutes for your channels to refresh. Locate the "Refresh TV Receiver" box on the screen and click the "Refresh Receiver" button. Don't have My Shaw Direct, yet? If your Shaw Direct services were turned back on and you see one of these messages, “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your receiver. Press 3 to select to refresh your receiver.

Press 3 to select to refresh your receiver. If you still see an error message, please contact us for further troubleshooting. This is why often times, when a receiver has a corrupt unit ID, it comes directly after a power outage or the receiver has been unplugged.

Press 1 to indicate you have an active account. Please contact us for further assistance. How to refresh your receiver. The receiver should boot up properly in less than 90 seconds, with lights flashing in front. To the far right under Help & Support, click Refresh. If this starts with a different number, please.
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If your receiver has good signal strength and is getting an error message when tuning to a channel in your package, you may be experiencing an authorization issue. If you have a unit ID on your SYSTEM STATUS that does not start with 000-0 followed by other numbers, your Unit ID may be corrupted. Select "Manage TV" from the left side of the page. There is an internal battery inside the receiver that works to maintain certain things such as unit authorization. Click here to login to My Shaw Direct. When asked to confirm, click Refresh.

Select whether you are calling from the phone number listed on your account or not. Leave it unplugged for 30 seconds, then plug it back in. Press 1 to indicate you have an active account. When that battery expires, the Unit ID gets reset into an addressable number that doesn't fall into any current unit ID ranges. Ensure your Ecb/no is above 6.5 on the problematic channel. Enter your location for accurate product availability. If your Shaw Direct services were turned back on and you see one of these messages, “Your authorization has expired” or “A subscription is required” on your TV screen, you will need to refresh your receiver.


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